HYDERABAD AIRPORT STANDS FIRST

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Hyderabad airport ranks 1st in world in airport service quality: Survey

According to a GHIAL statement, the survey shows that Hyderabad Airport has steadily improved its score on a scale of 1 to 5 from 4.4 in 2009 to 4.9 in 2016.


GMR's Hyderabad International Airport has secured first position in the esteemed Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016.

According to a GHIAL statement, the survey shows that Hyderabad Airport has steadily improved its score on a scale of 1 to 5 from 4.4 in 2009 to 4.9 in 2016.

SGK Kishore, CEO, GHAIL, thanked the passengers and its stakeholders including ministry of civil aviation, CISF, airlines, immigration and customs. "The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement", he said.

Running into its 9th year of operations, Hyderabad International Airport is designed to cater to 12MPPA. The airport has witnessed a growth of more than 20 per cent in the last year with passenger operations close to 15MPPA in 2016. Kishore also mentions that "We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA".

Angela Gittens, Director General, ACI World, was quoted as saying, "We congratulate Hyderabad Airport for dedicating itself to deliver a stellar customer experience".

The ACI ASQ survey is industry's most comprehensive passenger service benchmarking tool and has consistently and dependably captured passengers' immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide.

The ASQ award ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius from 16-18 October.


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